2nd Level Customer Care Specialist

At Transporeon we embrace transformation and change in total sync with one another. We rethink, reinvent and rework ideas from one moment to the next – as many times as is necessary to get the job done right. That’s how we respond to the new challenges that we face each and every day. And regardless of whether you are just starting your career or are already a pro – we believe you can be the transformation. Are you ready?

2nd Level Customer Care Specialist

Full Time
Generała Bohdana Zielińskiego 24, 30-320 Kraków, Poland
Professionals
May 7, 2021
You are ready, if you have…
  • Basic knowledge of web-based applications configuration
  • Ability to analyze code and perform simple modification in any of the following: Java, XML, XSLT, SQL
  • Strong technical troubleshooting skills with the creativity in finding solutions
  • Analytical mind with the ability to interpret technical solutions
  • Fluent communication skills both in English and Polish
  • Previous Customer Support experience as an asset
  • Familiarity with Web Services and network protocols and with software tools like JIRA, Spring, Maven (nice to have)
We are ready and waiting with…
  • an exciting and extraordinary team spirit
  • challenging tasks to develop yourself personally and professionally
  • different tools and courses which will help you to grow professionally
… and the opportunity for you to
  • Analyze web applications behavior (by reading code) to independently resolve issues that are occurring in customer’s system
  • Configure standard components for existing customers
  • Monitor performance of Transporeon platform and react on relevant incidents
  • Check completeness of the system documentation and ensure it is constantly updated
  • Cooperate with 1st level Customer Care, developers and infrastructure teams